Frequently Asked Questions
We've organized all the answers to the questions we're most frequently asked. Select a topic to jump directly to content you need, or browse the page to find answers.
- What is the break-in period of my Honda?
Help assure your vehicle's future reliability and performance by paying extra attention to how you drive during the first 600 miles (1,000 kilometers). During this period:
- Avoid full-throttle starts and rapid acceleration.
- Avoid hard braking. New brakes need to be broken in by moderate use for the first 200 miles (300 km).
- What is Maintenance Minder?
- What does the lighted wrench on your MID or dashboard mean? It’s just one component of the Maintenance Minder system which calculates when you should have your next service. Watch the video for a quick explanation of the system and how it can help you keep your vehicle in prime condition.
- Can I have my maintenance services performed by anyone I choose?
Our authorized dealers know your vehicle inside and out, and can provide competent, efficient service. However, service at a dealer is not required to keep your warranties in effect. You may service your car with any qualified service facility or person. Just be sure to keep all receipts as proof of completion, and have the service technician fill out the Maintenance Record. Refer to your warranty booklet for more information.
Many after-market repair services, such as the mass-marketers (chain stores), hire non-Honda-trained people to work on your high-technology vehicle. Generally speaking, their Honda product knowledge is minimal.
Some ex-dealership technicians open their own independent shops and specialize in that brand of vehicle. However, their "factory" training is usually several years old, so their technical knowledge of current model vehicles will not be as good as the local dealer's technicians, who routinely receive new model training from American Honda.
Honda parts and fluids are manufactured to the same high-quality standards as the original components, and we recommend the use of them every time you have maintenance performed.
- If I choose to have my maintenance services performed by someone other than a Honda dealer, must I keep records?
It's always a good idea to keep records of all services and repairs of your vehicle. The Service Records feature here on Honda Owners site is a handy way to keep track of each service visit.
A Honda dealer’s computer system automatically does this for you, as it maintains Vehicle Service History records electronically. A dealer can review any and all work performed by that store.
- I'm leasing my vehicle. Why should I worry about servicing my Honda?
There are two very good reasons why you should maintain your vehicle according to the schedule in your Owner's Manual.
Regularly maintaining your car is the best way to protect your investment. Proper maintenance is essential to your safety and the safety of your passengers. It will also reward you with more economical, trouble-free driving and help reduce air pollution.
Vehicle condition is evaluated at the end of the lease period and you will be charged for abnormal conditions that reduce the value of the vehicle. This includes mechanical condition.
- My "Malfunction Indicator Lamp" stays on while I'm driving. What should I do?
Typically, this indicator displays for several seconds when you turn the ignition switch ON.
If you have recently refueled your Honda, this light may display to warn you of a loose or missing fuel filler cap. Check the cap and tighten it until it clicks. If the fuel cap is missing, replace it with a Genuine Honda replacement cap. Tightening the cap will not make the indicator turn off immediately; it may take several driving trips.
If the indicator continues to display after three driving trips, or if the fuel cap was not loose or missing, there may be a problem in one of the engine's emissions control systems. You should have the vehicle checked by the dealer as soon as possible.
You should also have the dealer inspect your vehicle if this indicator comes on repeatedly, even if it turns off as you continue driving.
- How often do I need to change the timing belt on my vehicle?
- Depending on the model year of the vehicle, it is typically between 60,000 and 90,000 miles. If your vehicle has a timing chain, instead of a timing belt, replacement of the timing chain is not required. Refer to the Scheduled Maintenance section of the appropriate owner's manual for specific information.
- Is it normal for my headlights to dim slightly and then come back to normal while my car is stopped at a light?
This is a normal characteristic and is caused by variations in the electrical system created by the onboard computer. The computer controls the output of the electrical charging system to improve fuel economy and minimize vehicle vibration.
While the engine is at idle, the computer monitors the electrical usage of the car and then controls the electrical charging system so that it charges just enough to keep up with demand. This change reduces the load on the engine and, in turn, increases fuel economy and reduces vehicle vibration. As electrical accessories turn on and off, the computer changes the rate of electrical charge in response to the changes in demand for electricity. As the computer responds to the addition of electrical load, you may notice a momentary dimming of the lights. For example, the headlights or instrument panel lights may briefly dim as the air conditioning cycles on.
- How can I find out if my vehicle is affected by a campaign?
- There are a number of ways to find out if your vehicle is affected by a campaign (recall, product update, or extended warranty). You can either call Automobile Customer Service at 1-800-999-1009 (press the appropriate option for Campaign information) or you can access information on any campaign affecting your vehicle by clicking here.
- When I look through the side of the windshield on my car, it's all wavy and distorted. Is this normal?
This distortion is called "cross-car distortion." You will notice it when you're watching a vehicle cross in front of your car and also when you're turning left and looking through the right side of the windshield at other vehicles. Front-seat passengers see the same distortion when they look through the left side of the windshield. Since cross-car distortion occurs when you look through the glass at an angle, it may be even more noticeable for short drivers. Wearing nonprescription sunglasses, which tend to reduce depth perception, also may increase the perceived distortion.
Some cross-car distortion exists in the windshields of Honda vehicles manufactured since 1994. In fact, all of these recent Honda windshields have this distortion to some degree, and the condition should be considered normal. Because the aerodynamic windshield of recent Hondas is at more of an angle than in the past, the cross-car distortion may be slightly more noticeable, even though the jump distortion is at the same low level as before. These windshields meet all applicable Federal Motor Vehicle Safety Standards for glazing materials, and this minor distortion is allowable within the industry specifications for automotive glass.
- The BATTERY CHARGE LOW or BATT LOW warning message on my dash is on. What does that mean and what should I do?
For vehicles equipped with the Battery Management System, this message occurs when the battery’s State of Charge has dropped below a predetermined level. The message is intended to inform you that the battery requires charging to guarantee proper performance under all conditions (extremely cold conditions, high electrical system demands, etc).
Conditions that may cause the battery charge to drop enough to prompt the BATTERY CHARGE LOW or BATT LOW message are:
Extended time spent with the ignition on, but the engine not running. The affect on the battery is made worse if the radio, lights, heater fan or other accessories are on at the same time.
Driving short trips repeatedly without a longer trip between them. The starter uses a lot of energy when starting the engine. If the engine is not run long enough, the charging system cannot recharge the battery to the level it was at before the engine was started. Running high-demand electrical accessories, such as seat heaters, can make this situation even worse.
Extremely cold weather is also hard on the battery. Not only does it require more energy to start the vehicle in the cold, but the battery just doesn’t work as well.
If any of these conditions occur, and the battery charge drops below a certain level, the battery management system informs the driver that the battery may not be able to start the vehicle in extreme cases by illuminating the BATTERY CHARGE LOW or BATT LOW warning message. While this message does mean the battery charge is low, it usually does not mean that the battery won’t start the engine.
If you see the BATTERY CHARGE LOW or BATT LOW message, don’t panic. It simply means the battery charge is lower than it should be. This can be fixed by taking longer trips between shorter trips, minimizing unnecessary electrical accessory usage during short trips, and spending less time using electrical accessories while the engine is not running.
The battery management system is intended to protect the driver from allowing the battery charge to drop to a point where it cannot start the vehicle. By using it as a guide, not only will the life of the battery be extended, but the chances of the vehicle not starting due to a discharged battery will be greatly reduced.
- What is the VIN?
The Vehicle Identification Number, commonly referred to as the VIN, is a sequence of 17 letters and numbers that is uniquely assigned for each vehicle. The VIN can usually be found on the driver's side dashboard near or under the bottom portion of the windshield. It can also be found in various other places on the vehicle, including the certification label found on the driver's doorjamb.
The VIN provides some information about the vehicle. It is typically composed of four sections. The first three digits are called the World Manufacturer Identifier (WMI). This identifies where the vehicle was manufactured or assembled and the type of vehicle it is. Honda has factories in Japan, Canada, Mexico, and the United States. Each factory has it's own identifying code. For example, a VIN starting with 1HG identifies a passenger vehicle manufactured at Honda of America, while 2HG identifies a passenger vehicle manufactured at Honda of Canada. Honda currently has 10 different manufacturing locations.
The next five digits (4 through 8) are the Vehicle Description Section (VDS). These digits provide information on the engine type, body style, and vehicle model type. The ninth digit is a check digit used internally. The 10th digit indicates the model year; letters (except "O" and "Z") were used for vehicles up to the 2000 model year while numbers are used for 2001 and newer vehicles. For example, "X" means the 1999 model year, "Y" is the 2000 model year and "1" represents the 2001 model year. The 11th digit is the plant code. Finally, digits 12 - 17 are the serial number, which is unique to each vehicle.
- What are the benefits of entering my VIN or HIN?
When you register for Honda Owners Site or add a new vehicle to an existing Honda Owners Site account, you have the option of entering your Vehicle Identification Number (VIN) or Hull Identification Number (HIN).
Benefits of entering your VIN include:
- Quicker registration - our system "decodes" the VIN or HIN to determine your vehicle's year, make model, and color, so you don't have to enter it manually.
- Current offers from your dealer, including sales and service specials
- Up-to-date recall information for your specific vehicle.
- Service reminders from your dealer
Entering your VIN or HIN will help you get the most out of Honda Owners Site. But don't worry if you don't have your VIN handy when you register. You can always enter it later by visiting your Honda Owners Account page.
- Where can I locate my Vehicle Identification Number (VIN) or Hull Identification Number (HIN)?
Every automobile, motorcycle, scooter, and ATV has a unique 15-17 character Vehicle Identification Number (VIN) that contains information about that vehicle. Personal watercrafts have a similar unique 15-character hull identification number (HIN).
- At the base of your vehicle's windshield, on the driver's side
- On your vehicle's registration
- On your insurance statement or proof-of-insurance card
- On your financial services statement
- On new owner surveys or customer satisfaction surveys sent by American Honda Motor Co., Inc.
- How long do the batteries in the Tire Pressure Monitoring System (TPMS) sensors last?
The TPMS sensor batteries have an expected life of 7-10 years. When a battery in any of the sensors has died, the vehicle will illuminate the TPMS warning indicator on the gauge cluster. When the light is illuminated the system is no longer monitoring the vehicle’s tire pressure. Have your vehicle inspected by your local dealer if the indicator is illuminated.
For more information on this system and the sensor battery life, click here to watch this informational video.
- Are some gasolines better than others? What is "Top Tier Detergent Gasoline"?
In general, Honda recommends that you buy gasoline from high-volume, major name-brand stations.
To prevent the build-up of deposits inside your engine and fuel system, it is important to choose fuels that contain effective detergent additives. The detergency of some US gasolines is insufficient to provide protection from such deposits. Honda recommends the use of "Top Tier Detergent Gasolines," where available. Gasoline brands with this designation meet new, voluntary standards and have demonstrated their ability to keep engines clean through a series of demanding tests. Significantly, Top Tier Detergent Gasoline does not contain MMT, a metallic additive that creates deposits in your engine and exhaust system; (see the MMT explanation below). Fuel brands that have achieved the Top Tier Detergent Gasoline designation can be identified through their marketing campaigns, and/or by fueling station signage.
- What's that sulfur smell coming from my vehicle?
All gasolines contain trace amounts of sulfur. The human sense of smell can detect sulfur odor in concentrations as low as 3 to 5 parts per million in air.
The exhaust on today's catalyst-equipped Honda vehicles will emit varying degrees of sulfur odor depending on operating temperatures and conditions. On normally operating vehicles, the odor is usually noticeable when the engine is cold, right after deceleration, or after wide-open throttle acceleration.
It may not be possible to eliminate sulfur odor completely due to the various operating conditions. If the sulfur odor is overly bothersome, please contact Honda Customer Relations or your dealer for further guidance or assistance.
- Sometimes my Honda seems to idle poorly, hesitate on acceleration or experience hard starting. Why is that?
All parts of the U.S. have winter/summer blended fuel, which is needed to prevent cold or hot start problems. Winter fuels have higher volatility to compensate for cold dense air. Conversely, summer fuels have lower volatility and are less prone to "percolate."
If winter blended fuel is used in warm or hot weather, the higher temperature may cause the fuel to "percolate" within the fuel system.
Summer fuel may not vaporize adequately in cool weather.
These situations are normally localized and last only during a brief period of severe changes in climatic conditions. Normally, no vehicle repairs are needed for these situations. Buying fuel from high-volume, major name-brand stations should resolve most of these problems.
- Can I use E85 fuel in my Honda vehicle?
- No. E85 is a fuel being promoted by some other vehicle manufacturers. No current Honda products are compatibwinderle with E85. Refer to the owner's manual for gasoline requirements.
- Can my Honda vehicle use fuel with 15% (E15) or 20% (E20) ethanol?
- E15 fuel is approved for many 2014 and newer Honda vehicles. Please refer to the Owner's Manual for your vehicle for specific fuel recommendations. E20 is not approved for any Honda vehicles.
- Does it help to use a fuel with a higher octane rating than required in my Owner's Manual?
Refer to your Owner's Manual for the pump octane number recommended for your Honda. Use of a lower-octane gasoline than recommended can cause a persistent, heavy metallic rapping noise in the engine that can lead to mechanical damage.
There is no advantage in using a fuel with a pump octane greater than that recommended in your Owner's Manual
- I've noticed various warning signs posted near the pump areas at my fueling station. What precautions should I follow when refueling my vehicle?
- Turn off your vehicle.
- Do not smoke, light matches, or use lighters.
- Leave cell phones and other electronic devices turned off and in the vehicle.
- Do not get back into your vehicle during refueling. Remain at the vehicle's fueling point even when using the nozzle’s hold-open latch. It is important to avoid any activity that might result in static electricity build-up and discharge.
- Do not attempt to "top off" your vehicle's fuel tank.
- Ensure that the gas cap is securely tightened after refueling, as per the instructions in your Owner's Manual. An improperly tightened gas cap might illuminate the Malfunction Indicator Light on your instrument panel.
- Never fill a portable gasoline container or refuel a gasoline-powered device anywhere inside or on your vehicle.
Oils & Fluids
- What type of oil should I use?
Always use Honda Genuine Oil, available at your Honda dealer. When Honda Genuine oil is not available, it is very important to choose an oil displaying the "Starburst" certification symbol, shown left. This symbol indicates that the oil meets the latest performance requirements set by the automotive and oil industries. Oil bearing the Starburst will provide superior performance in the areas of deposit and sludge protection, wear protection, and oil life. These oils will also protect the environment by extending the life of your emissions system and conserving energy through better fuel economy.
American Honda recommends the use of Honda Genuine oil for your vehicle. This oil meets the Starburst performance requirements listed above, but is also subjected to a series of Honda-specific tests to guarantee optimum performance and compatibility with your Honda vehicle.
Refer to your owner's manual to determine the proper weight (viscosity) grade for your Honda. Your vehicle was designed to use this specific weight grade. Confirm that the weight listed on your oil's label matches this recommendation exactly before using it in your engine.
- What about synthetic motor oils?
You may use a synthetic motor oil if it meets the same requirements listed above. That is, it must display the Starburst symbol, and match the weight grade recommended in your owner's manual.
When using synthetic oil, you must follow the oil and filter change intervals given in the maintenance schedule.
- Why should I wait to change the oil the first time?
Your Honda engine was delivered with an oil that is specially formulated for new engines that have not yet developed their "natural" wear patterns and may contain minute particles from the manufacturing process.
American Honda strongly recommends this special oil be left in the engine long enough for these wear patterns to develop, usually until the first maintenance interval specified in your Owner's Manual, based on your specific driving conditions.
- How often should I change my oil after the first service?
Refer to your owner's manual for the recommended service intervals. Separate maintenance schedules are listed for "normal service" and "severe service." Read the description of severe service carefully. Most vehicles will fall under the normal service category. Note that the service intervals are listed by time in addition to distance. Your oil should be changed at whichever interval, time or distance, occurs first.
There is absolutely no benefit in changing your oil more frequently than recommended in your owner's manual. This will only increase your cost of ownership, and create an unnecessary burden upon the environment by increasing the amount of disposed oil.
Do not exceed the recommended maintenance interval. Oil eventually deteriorates and loses its ability to protect your engine, due to heat, friction, and exposure to exhaust components. Engine oil contains special additives to enhance the oil's performance, and these additives are also broken down or consumed with distance and time. Engine damage can occur if the proper maintenance schedule is not followed.
- What's a "crush washer" and why is it important to my Honda?
As a Honda owner, the crush washer you should be most concerned with is the one that must be replaced every time you change your motor oil. This crush washer fits between your oil pan and the drain plug. It is a one-time-use washer. Discard the old washer at each oil change and replace with a new one. If you have your oil changed at any service outlet other than a Honda dealer, remind them of the importance to use a new crush washer.
When a new washer is installed and the drain plug is tightened, this washer "crushes" to form a very tight seal, thereby preventing motor oil leaks without overstressing the oil pan threads.
Oil changers who are not aware of its importance may think it's OK to re-use this washer. Since it has already been crushed, it will not collapse further. As a result, the installer may over-tighten the drain plug to get a tight fit. This can eventually lead to stripped threads in the oil pan -- a very expensive repair.
This is another example of why your Honda dealer is the easy choice for your service needs. Honda dealers know your Honda best.
- What about oil additives?
- American Honda recommends against the use of any oil additives other than those already blended in the stock oil. Such supplemental additives are unnecessary when using quality oils displaying the Starburst certification symbol. Additives cannot prolong the life of a used oil, because the oil molecules have been broken down. The use of oil additives will increase your cost of ownership, and can lead to engine damage.
- Does my Honda's oil system require periodic flushing?
- American Honda strongly recommends against this process, which is sometimes called "engine flushing." Any engine damage resulting from this procedure will not be covered under warranty.
- Are there special steps I should follow when changing my oil filter?
- When installing a new Honda oil filter, make sure you torque the filter to the proper specification. This way, you fully compress the filter's O-ring so there are no leaks. Torque specifications are listed on the filter. Before you install a new oil filter, remember to inspect and clean the filter's threads and O-ring surfaces. And to keep the new O-ring from shearing when you torque the filter, smear a little engine oil on it. If the O-ring from the old filter is stuck to the engine block, scrape it off thoroughly and wipe the surface clean. Never install a new oil filter with the old O-ring stuck to the block. The filter could come loose over time.
Tires & Brakes
- Does Honda recommend snow tires during the winter for better performance?
- For most vehicles, Honda does recommend using snow tires or chains in snowy or icy conditions. Refer to your owner's manual for information and recommendations for your specific vehicle.
- What are PAX Tires?
- The PAX Tire System is the latest in "run-flat" tire technology that, in the event of a tire puncture, allows a driver to remain in control of the vehicle and continue driving for up to 125 miles at speeds up to 50 miles an hour on a deflated tire. For more information on PAX tires, go to michelinman.com
- Can snow chains be used on PAX tires?
- Yes, the recommendation for snow chains on vehicles with PAX tires is located in the owner's manual. It is recommended that customers contact their local auto parts store to obtain snow chains.
- Can PAX tires be replaced with non-PAX tires?
- No. PAX wheels will only accommodate PAX tires. Use of non-PAX tires will disable the Tire Pressure Monitoring System (TPMS) and is not recommended.
- How far can a PAX-equipped vehicle be driven with a flat tire?
- PAX-equipped vehicles may be driven up to 125 miles at up to 50 miles per hour.
- How do PAX tires compare to regular tires for wear?
- While tread life is determined by multiple variables that include speed, load, road surface abrasiveness and crown, driving habits and temperatures, PAX System tires should provide tread life comparable to a corresponding Michelin tire.
- Can I change the size of the tires on my vehicle?
- Honda does not recommend modifying the vehicle in any manner, including changing the original tire size or the suspension. Honda vehicles meet all applicable Federal Motor Vehicle Safety Standards when they are originally distributed, and modification could affect the safety and/or operation of the vehicle, as well as remove it from compliance with specifications and standards mandated by the Federal Government. As with any modification, if a failure occurs on the vehicle that can be attributed to the modification, the warranty on the affected components may be voided.
- What do the sidewall markings on my tire mean?
The sidewall markings on a tire provide descriptive information about the tire's design. The following refers to the tire illustration below with the sidewall marking of 225/50R16:
- 225 - This number specifies the width in millimeters (i.e. 225 mm).
- 50 - This number is the Aspect Ratio, the ratio of sidewall height to width.
- R – Radial
- 16 - This number designates the tire's diameter in inches (i.e. 16").
- 92 - This number indicates the tire's load-carrying capacity, known as the Load Index; as the number for the load index increases so does the load-carrying capacity. (All passenger car tires in the U.S. are also marked with their actual load limit in pounds.)
- V - This letter denotes the Speed Rating, the maximum tire speed under controlled test conditions. (“V” in this example is one of several types of speed ratings.)
- psi (pounds per square inch) - The maximum cold inflation rating for the tire.
- DOT (Department of Transportation) - This symbol indicates the tire meets or exceeds U.S. DOT safety standards; the letters and numbers following the DOT symbol provide information about the tire manufacturer, tire size, and the date it was manufactured.
- What causes brake squeal?
- All four brakes have audible brake wear indicators. When the brake pads need replacing, you will hear a distinctive metallic "screeching" sound when you apply the brakes. If you do not have the brake pads replaced, they will begin screeching all the time.
- Your brakes may sometimes squeal or squeak when you apply them lightly. Do not confuse this with the brake wear indicators. They make a very audible "screeching."
- Occasional noise can be caused by the light application of brakes for a prolonged distance before stopping, or from high relative humidity. These are normally temporary and are considered normal brake noises not requiring repair.
- Why must I have the brake fluid flushed from my system at certain mileage intervals?
- Brake fluid is hygroscopic, which means that it absorbs moisture. And when that moisture finds its way into your braking system, it can corrode metal and seals.
- Flushing the system with new fluid removes the condensation before extensive damage can occur.
- When flushing the system, always use Honda Heavy Duty Brake Fluid DOT 3. If this specific fluid is not available, you should use only DOT 3 or DOT 4 fluid from a sealed container, but only as a temporary replacement. The use of any non-Honda brake fluid can cause corrosion and may decrease the life of the system.
Parts & Accessories
- Does Honda offer seat belt extenders to increase the length of the seat belt?
No, Honda does not offer seat belt extenders for any of our vehicles. Although some auto manufacturers do offer extenders, Honda believes they are not the best or the safest solution for our customers. As required by Federal Standards, Honda's seat belts are designed to fit 95% of all U.S. adults in any seating position.
Before buying a car, you should first sit in the intended seating position and adjust the seat to the most comfortable position. If you don't feel comfortable (your legs or stomach are touching the steering wheel, or you cannot reach and operate the controls), then you cannot safely operate the vehicle and should look for a larger car.
- How can I get additional Dog Friendly Extras?
- If you've already received your included extras but still want more, feel free to order additional items at www.dogfriendlyextras.com.
- Can the Honda Element Dog Friendly Package be applied to Element LX models or to models prior to 2009 model year?
- The Element Dog Friendly Package was specifically designed for 2009-2010 Honda Element EX models and is not recommended for other trims or model years.
- I recently purchased an Element EX. Can I purchase the Dog Friendly Package to turn it into a Dog Friendly Element?
- Yes, the Dog Friendly Element Package can be installed on 2009 and 2010 Element EX models. Please see your Honda Dealer.
- How can I get a replacement key for my Honda vehicle?
- Any Honda dealer can provide you with a replacement key.
- My USB Audio Interface doesn’t play music after upgrading to OS 4.0 on my iPhone/iPod touch.
A hard reset (complete power off) to the device should resolve this problem. To perform a hard reset, hold the home button (below the screen) and the stand-by button (on the top) until the device reboots (ignore the “slide to power off” and wait until the Apple logo appears).
Note: if a non-reset OS 4.0 iPhone/iPod touch is connected to the vehicle and disconnected, other OS 3.x iPods/iPhones may not work until the vehicle has been restarted.
- Where can I find out more about Bluetooth HandsFreeLink (phone compatibility, pairing a phone, etc)?
- For information about Bluetooth HandsFreeLink (HFL), such as checking phone compatibility, how to pair a phone, or importing an address book, please visit http://automobiles.honda.com/handsfreelink/ or call (888) 528-7876.
Radio & Navigation
- What is a Navigation Code and where can I find it?
- The Anti-theft Navigation Code is an access code that allows the Navigation System to operate. If your battery is ever disconnected, the navigation system will be automatically deactivated. It can only be reactivated by entering the Navigation Code. If your Honda came equipped with a Navigation System, you should have a Navigation Code access card in your glove compartment. This card contains the access code and the serial number of the navigation unit. If you do not have a card, click on link to Retrieve your Honda Radio code online.
- How do I Retrieve Unlock Codes for Radio and Navigation Devices?
You can retrieve your code using this website by providing identity verification and vehicle information in a few simple steps.
- Vehicle VIN Number
- Phone Number and Zip Code matching those on file
- Device Serial Number
You can retrieve your code using this website during the following hours:
Monday to Friday 4:00 AM to 9:00 PM PST (Pacific Standard Time)
4:00 AM to 6:30 PM on Saturdays PST
4:00 AM to 9:00 PM PST on Sundays.
Vehicle Identification Number (VIN)
Every automobile has a unique Vehicle Identification Number (VIN) that contains information about that vehicle. You can find your 17-digit VIN:
- At the base of your vehicle's windshield, on the driver's side
- On your vehicle's registration
- On your insurance statement or proof-of-insurance card
- On your Honda Financial Services statement
- On new owner surveys or customer satisfaction surveys sent by American Honda Motor Co., Inc.
Valid VIN numbers use the letters A-Z and numbers 0-9, except for the letters I, O, and Q. If the VIN is not working properly, check to see if letters and numbers have been accidentally inverted. Make sure the letter O was not entered in place of the number 0. Also, make sure the correct number of characters has been entered.
- Where can I purchase an updated Navigation disc?
- Updated Navigation DVDs can be purchased at www.Hondanavi.com. You can also access this link through Honda Owners Site if you have registered a vehicle that has a navigation system.
- The battery was disconnected from my vehicle and now my radio is flashing “code” and the radio doesn’t work. Where can I find my radio code?
If an audio unit with theft protection is disconnected from electrical power, you must enter a unique code into the unit or it will not work. This code and the audio unit's serial number are listed on the anti-theft ID card that comes with the vehicle. If this card is lost, you must obtain the audio unit serial number in order to get the radio code. Once you have the audio unit serial number, you can go to the Radio & Navigation System Micro-site to retrieve your radio code. Some newer vehicles allow you to retrieve the audio unit serial number electronically from the radio. Refer to your owner's manual for the specific procedure. Most older vehicles (model year 2003 and older) require a visit to the dealer in order to retrieve the audio unit serial number. If dealer assistance is required to retrieve your serial number, the dealer will be able to provide the radio code as well.
For more information on how to retrieve your Radio or Navi code, go to the Radio & Navigation System Micro-site
- Can I schedule an appointment with any dealer?
- Online service scheduling is only available through participating dealers. Click "locate a dealer" to select from a list of participating dealers who offer online service scheduling and visit their site directly to schedule an appointment online.
- What is different about a Recall appointment?
- Because the recall campaigns are safety-related, recall service appointments are given the highest priority. Your dealer will confirm recall appointments through the Honda Owners Site or by the telephone after ensuring that all necessary parts are available.
- Can anyone use the Service Records feature on the Honda Owners Site?
- You can use Service Records as long as you are managing at least one Honda vehicle in the "My Vehicles" section of the Honda Owners Site.
- If I add a service record manually, can I change it later?
- Yes. On the main Service Records page, use the VIEW/EDIT links to display a detailed record. From there you can edit or delete the record.
- How do I print my Service Records to show a potential buyer?
- From the Service Records page, click the link marked "all records" to get a complete printable version.
- Where can I find Warranty information for my Honda vehicle?
Warranty information can be found in a number of different places. The most complete warranty information can be found in the Warranty booklet supplied with your vehicle. If the Warranty booklet is no longer with the vehicle, the same information can be found online through the Honda Owners site.
Basic warranty information for current model year vehicles can be found on the Vehicle Information Warranty page.
- Must I bring my Honda back to the dealership where I bought it for warranty repairs?
- No. You may take your Honda to any authorized Honda vehicle dealer for warranty repairs. All Honda vehicle dealers will be happy to perform these services for you. If you or they have questions regarding the applicability of warranty, they will contact the local Honda Zone Office for directions.
- If I sell my Honda before any of the warranties expire, will the new owner be covered?
Yes. American Honda warrantees the vehicle regardless of the number of ownership changes it incurs.
In fact, the back cover of your Honda Warranty Information booklet contains a "Change of Address or Ownership Notification" form for that purpose. In case of safety recalls, product updates, etc., we need to know who to notify. Whenever you move or sell the car, please complete the form and send it to us promptly.
- If I have my maintenance services performed by someone other than a Honda dealer, will my warranty be voided?
- Not if the maintenance is performed properly. The only way your warranty may be affected is if it can be shown that misuse or improper (or lack of) maintenance caused or contributed to the malfunction.
- Is there any warranty on parts that I pay for at my Honda dealer?
- Yes. Honda Genuine Parts are covered by a Replacement Parts Limited Warranty. If these parts are installed by a Honda dealer, both the parts and labor are covered for 12 months or 12,000 miles, whichever comes first. If the Genuine Honda parts are purchased from a Honda dealer and installed elsewhere, the parts themselves are covered for 12 months.
- Who should I contact regarding the tire warranty on my Honda vehicle?
The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Honda. The tire warranty information is located in the glove box of the vehicle.
For additional warranty information or service assistance, contact the tire manufacturer directly.
Bridgestone/Firestone Consumer Affairs Dept. P.O. Box 7988 Chicago, IL 60680-9534 (800) 367-3872
Continental/General Tire 1800 Continental Blvd. Charlotte, NC 28273 (800) 847-3349
Goodyear/Dunlop Tire Corporation 1144 East Market Street Akron, OH 44316-0001 (800) 321-2136
Michelin Tires Customer Relations Dept. P.O. Box 19001 Greenville, SC 29602-9001 (800) 847-3435
Yokohama Tires 601 South Acacia Avenue Fullerton, CA 92831 (800) 722-9888
These addresses and phone numbers are subject to change. Contact your Honda dealer for current information.
- When cruising on the highway I sometimes feel a light vibration. Is this normal?
Honda vehicles with V6 engines equipped with Variable Cylinder Management (VCM) are able to deactivate engine cylinders to improve fuel economy. These engines are equipped with technology to dampen and decrease the vibration of the engine when cylinders are deactivated. While these systems effectively decrease the amount of vibration transmitted to the passenger cabin, you may still notice a light vibration when the engine is running on 3 or 4 cylinders during light cruising.
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- When driving my 2015 CR-V, I sometimes experience a vibration primarily felt through the driver's seat, either at idle while in gear or while driving at engine speeds below 2,200 RPM. Is this normal?
The 2015 CR-V now includes a Direct-Injection Earth Dreams engine and a Continuously Variable Transmission (CVT). With the combination, Honda was able to enhance fuel efficiency and increase engine torque. With these changes, some customers have reported experiencing a vibration that they primarily feel through the vehicles driver seat. Customers who experience the vibration have reported it may happen intermittently, either while stopped with the vehicle in gear or while driving at engine speeds below 2,200 RPM. Honda wants to assure our owners that we have heard your concerns and are analyzing available data and customer comments, and performing actual vehicle testing.
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