Unpleasant Vibration in 2015 Honda CR- V Vibration Update

Some 2015 Honda CR-V drivers have reported feeling unpleasant vibration when driving and/or when stopped in gear. In response to these reports, Honda developed product enhancements, contained in Service Bulletin 15-046, to address complaints about unpleasant vibration.

Not every driver of a 2015 Honda CR-V experiences unpleasant vibration. If unpleasant vibrations do occur, such vibrations will be during one or more of the three driving modes listed below.

If you experience unpleasant vibration, please contact your Honda dealership who can access Service Bulletin 15-046 directly, diagnose your concerns, and, if necessary, provide the appropriate product enhancements. You can also download a copy of the Service Bulletin here.

Product Enhancements are provided free of charge under either (1) Honda’s 5 year/60,000 mile (whichever occurs first) Powertrain Limited Warranty for the Mode 1 condition; or (2) Honda’s 8 year/80,000 mile (whichever occurs first) Emissions Control Systems Defects Warranty for Modes 2 and 3.

Based on Honda’s research, if you have not experienced any unpleasant vibrations within the first few months of driving your 2015 Honda CR-V, you are unlikely to start feeling them later on.

If you have had the product enhancements installed in your vehicle and remain dissatisfied, you should discuss your concerns with your dealership (and its management). If necessary, you can also contact Honda’s Customer Service at the number listed on the inside front cover of your Warranty Booklet. If you remain dissatisfied, please remember you have the right to mediate or arbitrate under the procedure set forth in your Warranty Booklet provided you satisfy certain eligibility requirements. This process provides an independent forum run by the National Center for Dispute Settlement (NCDS) and is available to you free-of-charge.

You may file a claim pertaining to your 2015 Honda CR-V at any time by calling NCDS toll-free at 877-545-0055. You may also write to NCDS at:

National Center for Dispute Settlement
P.O. Box 1108
Mt. Clemens, MI 48046

Please also be advised that in 2015, some 2015 Honda CR-V owners filed several class action lawsuits against Honda. The vehicle owners who filed class action lawsuits reached a settlement with Honda in January 2018. The settlement will proceed through a court approval process that is expected to last several months.

You can learn more about the settlement and how it may affect you by visiting CRVVibrationSettlement.com or by dialing 1-888-888-3082. You may also visit the website of the lawyers who were appointed by a federal court to represent the 2015 Honda CR-V owners by clicking here.